The Managed Server Program

WorkForce Software provides a full range of services to support and maintain systems for customers who have deployed our time and attendance solution. The services start with telephone, web-based, and e-mail support. Workforce Software also has an innovative service called the Managed Server Program. With this service, customers get the best of the ASP model and self-hosted model.

Under this plan, WorkForce Software provides customers a fully managed server that is hosted directly at the customer's site. The customer still owns the server that is running the time and attendance suite. However, WorkForce Software manages the server on an outsourced basis, including applying all required operating system, database, and application patches and updates. This frees the customer from having to worry about and learn the procedures for one more application.

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Managed Server Plan

The Managed Server Program has similarities to an Application Service Provider (ASP), but none of the downsides. Similar to the ASP model, the system is managed by a 3rd party firm with expertise in managing the application software and environment. However, because the server is owned and operated directly at the customer site, costs are kept low. Performance and reliability are also similarly high since the vagaries of the Internet do not affect system operations.

WorkForce Software's experts access the servers through a secure Virtual Private Network (VPN) to perform all maintenance activities. The only tasks that the customer needs to perform are regularly changing backup tapes to ensure proper backups are maintained.